General

General
  • Install iTunes
  • In case you are already logged in to an apple account in iTunes, log it out first
  • Search for Vizito and click on "Download"
  • When asked to log in, click the "Create account" button
  • Follow the wizard, and when asked for payment details, select "None" as card type

Your account is now created, and is ready to be used on your iPad.

on 11/24/2015 by Koen Leys
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The following privacy features are available:

Data retention policy

You can configure a custom data retention policy within Vizito. Under "Account settings", "General" you can find a Privacy area on which you can specify the number of days your visitor data is stored on our servers. Notice that you'll need to activate the feature as it's inactive by default. 

data retention 01

Custom privacy agreement

You can let your visitors sign a custom privacy agreement. First be sure to activate "Enable privacy agreement" under the "Account settings - General" and afterwards edit the "Privacy agreement"

data retention 01

privacy agreement 01

You can set a privacy agreement for any of the supported languages. This agreement will be shown in the Vizito app upon signin as shown below:

privacy app 01

privacy app 02

Visitor anonymisation

You can now anonymize visitor data via the backoffice website. This might be a request from your visitor or triggered from within your company. Just open the visitor details from the "Global Visitors List" on the backoffice website and click the "Anonymize" button.

anon 01

on 04/03/2018 by Steven Gilissen
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You can configure your welcome message, in all supported languages, from the backoffice website under the tab "General"

By default the message holds the following: "Thank you for signing in!{ Please contact your host by dialing %telephone_number% using the supplied phone.}"
As you probably noticed it is possible to use placeholders for data being captured by Vizito in your welcome message.
Using a placeholder is as simple as encapsulating it with the % sign, for instance use %telephone_number% for the internal telephone number of the host.

Below you can find a list of default placeholders:

  • First name:  %first_name%
  • Last name:  %last_name%
  • Here to see:  %recipient%
  • Company:  %company%
  • Address:  %address%
  • Zip code:  %zip_code%
  • City:  %city%
  • Phone:  %phone%
  • Email:  %email%
  • Signed in:  %signed_in%
  • Signed out:  %signed_out%

You are however not limited to these placeholders. Even custom fields can be used in the welcome message.

We've added something extra along the way to give you more flexibility towards our welcome messages. You can notice the usage of the curly brackets "{ }".
If for some reason the placeholder is empty for a given host or visitor, the entire message within these curly brackets will be hidden. This adds an extra dynamic to the welcome message.

For instance take the following welcome message: "Thank you for signin in! { %company% has been added to our visitor list }"
If "Company" is a field that is optional and the visitor does not supply it the welcome message shown will be: "Thank you for signin in!"
If "Company" is supplied (example: Vizito) the welcome message will show "Thank you for signin in! Vizito has been added to our visitor list"

on 11/22/2016 by Steven Gilissen
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To use this feature, you can follow these simple steps:

  • Set "Host datasource" to "Managed within Vizito" in the account page of the backoffice website.
  • Navigate to the "Manage hosts" page (you can click on the button below the Host datasource option) and start entering your hosts (usually employees) details.
  • If you set an email address, the host will be notified by email when a visitor signs in and selects him/her as host.
  • If you set a mobile number, the host will be notified by SMS text message when a visitor signs in and selects him/her as host. Be sure to use the international format (ie +32 471 12 34 56 in Belgium)
  • If you set an internal telephone number, you can use it in the welcome message to tell the visitor which number to call to contact his host.

Also make sure you set the "Here to see?" field to either "Optional" or "Mandatory" in the App Fields page, so the visitor gets to select a host.

on 11/23/2016 by Super User
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From the pre-registration configuration panel you can send an invitation to your visitor:

Invitation1

Which results in the following email begin sent:

Invitation2

on 10/14/2016 by Steven Gilissen
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It's possible to let your receptionist sign in a visitor manually from the backoffice!
Use it when a visitor forgets to sign in on arrival.

  • Navigate to the "Visitor sign in" page under "General" and start entering your visitor's details.
  • You will be able to freely enter the visitior's details.
  • Be aware: Your recipient will not be notified by e-mail or text message. Use Vizito on the tablet to enable all features.
on 03/21/2016 by Steven Gilissen
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Importing hosts can be done from the backoffice website

Your input file needs to be in CSV format. Here is an example of a correct import file:

"cn","telephoneNumber","mobile","mail"
"Jane Doe","","+3299888888","jane@vizito.be"
"John Doe","","+3299888887","john@vizito.be"

Please note that a header line (marked in red) is required. The file can only contain the following fields:

  • cn
  • telephoneNumber
  • mobile
  • mail

The cn field is required, the other fields are optional.

on 10/11/2016 by Super User
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To use this feature, you can follow these simple steps:

  • Enable "Registered visitors" in the account page of the backoffice website.
  • Navigate to the "Manage registered visitors" page and start entering your visitor's details.
  • If you do not set a visiting date, the visitor will be always be available from the tablet.
  • If you do set one, the visitor will only be available on the tablet on the chosen date.
  • In case you use "Managed externally" or "Managed within Vizito", make sure you type the name of the visitor's host exactly as it appears on the tablet.
on 03/21/2016 by Steven Gilissen
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This faq item will describe how you to alert the visitors that are still in your building(s).

You can use the following procedure on any device (PC, tablet or smartphone) to notify your visitors.

Configuring the notification message

You can configure the default notification message from the Account Settings menu under General:

emergency1

Click on edit and edit the default emergency message in each language that you would like to use:

Click on Close and afterwards on Save to store the updated messages.

Send out an emergency notification

For the emergency notification to be sent out, you will need to capture either:

  • the email address of the visitor using the App Field Email;
  • the mobile phone number of the visitor usign the App Field Phone (including the country code).

Go to the menu item Emergency under Main Navigation:

Click on Alert current visitors and a pop up will be displayed. This pop up allows you to override your default message to include more details on the emergency at hand:

Click on Send notification to send out the alerts to your visitors:

Mark visitors safe

You can also track if a visitor has been marked as safe by clicking on the name of the visitor and going to the details of that user. There is a button to mark that user safe:

You can also see the count of visitors that have not yet been marked as safe:

It is also possible to export the list of visitors to CSV (Excel) for sharing the information with emergency services.

on 06/06/2018 by Pieter-Jan Dries
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How to set up your tablet in Kiosk Mode

This FAQ item will help you enable Kiosk Mode on your iPad.

Enable Guided Access

Go to Settings -> General -> Accessibility, scroll down and tap on Guided Access. Turn it on and configure a passcode under Passcode Settings.

 

Next, go back to the menu General -> Accessibility and go to Accessibility Shortcut.

Change this setting to Guided Access:

Now, boot up the Vizito app and triple-click the Home button to go to the Guided Access menu. Disable Sleep/Wake button, Volume Buttons and Motion under Hardware Buttons:

  

Click on Start and Guided Access will be enabled:

Disable Guided Access

To stop Guided Access, triple-click the home button again and enter the passcode. Tap on Stop.

on 06/05/2018 by Pieter-Jan Dries
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This FAQ item will help you enable Kiosk Mode on your Android Tablet.

Enable App Pinning

Open Settings on your tablet and go to Security & location -> Screen lock and set this setting to pin.

 

 

 

  

Next, in Settings under Security & location go to Screen pinning and turn this feature on. Select Ask for PIN before unpinning and select Don't show notifications at all:

 

 

Now, go to the home screen and start the Vizito app and tap on the app switcher icon:

 

Tap on the pin in the bottom right corner of the Vizito app to start 'pinning' the Vizito app.

Disable App Pinning

To stop pinning apps, tap & hold Back and Overview buttons until the lock screen is displayed. Provide your pincode to unlock the device and App Pinning is disabled.

on 06/05/2018 by Pieter-Jan Dries
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